New Patient Intake Process

We are excited to announce a new technology to modernize our patient intake process. We have partnered with Phreesia to allow patients to pre-register for appointments prior to arrival, even in the comfort of their own home. The process is simple, patients will receive a registration prompt with their appointment reminder via text message or email.

With Phreesia Mobile, patients can complete their registration from wherever they feel most comfortable and safe—at home, in their car or from another personal space. They can also update their clinical and demographic information, take a photo to store in their patient record, capture images of their driver’s license and insurance card, sign forms and policies, and pay copays and outstanding balances—all from the privacy and ease of their own device.

Phreesia has been rated #1 in Patient Intake Management by KLAS in 2022 and Best in KLAS four years running.

This new feature will be a phased implementation beginning with patients of Dr. Marcum, Dr. Banks, Dr. Nash and Dr. Boucher. For more information, please contact your provider’s office receptionist.

FAQs: Frequently Asked Questions and Answers

Q: What is Phreesia?     

A: Phreesia gives healthcare organizations a suite of applications to manage the patient intake process, including mobile registration. Mobile check-in allows patients to complete paperwork prior to arriving for their scheduled visit on any smartphone, tablet or computer from the privacy of their own home.

Q: Why is Stephenville Medical & Surgical Clinic, PA partnering with Phreesia?

A: Stephenville Medical & Surgical Clinic, PA is partnering with Phreesia to save you time when arriving at our practice and to ensure your health records will always be up-to-date. The information you enter is private and secure and will allow our team to better care for you.

Q: Is the Phreesia system secure?     

A: Yes. Phreesia fosters a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and Phreesia sets best-in-class policies across their entire company.

Q: Do I need to use the Phreesia system for every appointment?     

A: Yes. But once you have completed the initial registration process in the system, your data will be saved and each subsequent check-in will include only what is needed per visit making check-in much quicker.

Q: Do I need to download an app to my mobile device?     

A: No.  There is no app. You simply click on the link provided in the text message or email you receive. This will allow you to safely and securely complete any registration and medical questions necessary for your appointment. We also provide tablets in office for ease and convenience to those who may not have access to their own electronic device.

Q: What happens if I cannot complete my registration prior to my appointment?     

A: If you have not completed your registration electronically, prior to your appointment,  please let us now at check-in and we would be happy to resend a new link for you to complete.

Q: What if I have more questions?     

A: You can speak with any receptionist in the clinic or send a secure message through the Patient Portal.